FAQ

SHOP

How do I order products?How do I order fabric?How can I pay?How do I use my gift certificate or discount code?Where do you ship to?Can I change my order after check out?The item I want is out of stock! Will it be available again?Where's my stuff?There's an item missing from my order / I've been sent the wrong items! What do I do?How long will it take to deliver my purchase?What if my product is faulty?Can I return an item?

How do I order products?

First, ensure you’ve registered for an account, which you can do HERE which will ensure you have access to your personal account and any perks or discounts you’re entitled to. If you’re already registered, log-in and select the products, the desired size, colour and quantity and add them to your shopping cart. Once you’ve chosen all the products you want to purchase, continue to the shopping cart and follow the steps to make your secure payment.

How do I order fabric?

Ordering fabrics is like ordering products, so just follow the same steps for ordering products. We sell fabric in linear meters instead of by the piece (unless otherwise stated). All fabrics have a minimum purchase amount of 1 meter. Specialty and delicate fabrics have higher minimum amounts (between 3-10 meters)

How can I pay?

Payments are processed securely through our website. The following payment options are accepted: In Germany: Credit Card, Paypal, Lastschrift (ELV). Outside of Germany: Credit Card or Paypal.

How do I use my gift certificate or discount code?

Just enter your gift certificate number or discount code in the field on the Shopping Basket page and click "Apply Voucher". Your order total will be automatically adjusted to reflect your discount.

Where do you ship to?

13 Dresses ships worldwide, shipping charges change from country to country. Currently, we can't ship to automated package stations (e.g. "Packstation" in Germany) or P.O. box addresses.

Can I change my order after check out?

If you have already received a shipping confirmation email, your order is already on its way and can no longer be edited. If your order has not yet been shipped, you can email us, requesting to exchange items. If you would like to add items to your order, you simply need to make an additional separate purchase.

The item I want is out of stock! Will it be available again?

We try to produce on demand as much as we can. Send us an email about the item you want and your desired size, and we will see what we can do. Unfortunately, based on low demand or interest, some items won’t be available again. We always send out "Last Chance to Buy" emails if a particular product is not being restocked. To receive these emails, please sign up for our email newsletter.

Where's my stuff?

All our products are produced ethically and sustainably in India, so it takes extra time to make and ship our products to our base in Berlin, Germany. We produce as many products on-demand or as close to on-demand as possible in order to avoid over-production. If the product is in stock, it will show when you ordered your product. When your order ships, we will notify you by email. In stock items usually ship within 1-2 days and arrive within 5-10 business days.

If you want to look up your order delivery status, please check the tracking number sent to you in your shipping confirmation email. If you are unable to access your shipping tracking information, please contact us with your order number in the email body and we will personally address your individual shipping concerns.

There's an item missing from my order / I've been sent the wrong items! What do I do?

We try very hard to ensure this doesn’t happen, but sometimes they do. We will do everything we can to get you the correct item right away. Just contact customer service at: cs@13dresses.com and explain the situation. Ensure you have the original order number. Customer service will instruct you on the correct procedure for returning/ exchanging items.

How long will it take to deliver my purchase?

In stock items usually ship within 1-2 days after confirmation of payment and arrive within 5-10 business days to most locations around the world. On demand or special order items will have special production times listed in the product info in the shop.

What if my product is faulty?

Every product goes through a rigorous inspection process to ensure no faulty product makes it off the production floor. If you do unfortunately receive a faulty item please contact our customer service at: cs@13dresses.com and explain the situation. Ensure you have the original order number, description of the problem and photos if possible. Customer service will instruct you on the correct procedure for returning/ exchanging items. A full refund is only possible within 30 days of the original purchase.

Can I return an item?

You can return or exchange any item within 15 days of ordering as long as the item is unworn and with tags still on. If the item is faulty, you will need approval from our customer service team, who you can contact at: cs@13dresses.com and we will endeavor to ensure you are happy in the end.

REGISTRATION

What is the difference between the registration accounts?How do I register as a Business Partner?How do I register as a Designer?Can I change my registration type?

What is the difference between the registration accounts?

We have 3 registration accounts: General, Business and Designer and all of them are free. General accounts are for everyone and allow full access to the site including voting, commenting, submitting designs and making purchases in the shop.

Business partner accounts are meant for companies and buyers who want to partner with 13 Dresses on projects or purchase larger quantities of products. This account also allows full access to the site, as well as access to pre-season product ordering and wholesale pricing. Business partners are required to provide additional registration information. Designer accounts are meant for individuals who participate in the design competitions, as well as designers working in the industry (either freelance or with a company) As well, this account allows full access to the site and has added perks and discounts on fabric orders. You can request a designer registration or you can earn it through winning one of the 13 Dresses challenges.

How do I register as a Business Partner?

Click the “Register” link at the top right corner of any page on the site. You will be prompted to select a registration type, choose “Business”. You will then be redirected to the Business Partner registration page, where you will have to provide some information about your company. Once the information is completed and proof of your company has been sent it will take approximately 3-5 business days to return an answer to you. You will be automatically registered with a General account while awaiting the acceptance of your registration for a Business Partner account. This will allow you full access to the site including voting, commenting, submitting designs and making purchases in the shop.

How do I register as a Designer?

Click the “Register” link at the top right corner of any page on the site. You will be prompted to select a registration type, choose “Designer”. You will then be redirected to the Designer registration page, where you will have to provide some information about yourself. Once the information is completed, it will take approximately 3-5 business days to return an answer to you. You will be automatically registered with a General account while awaiting the acceptance of your registration for a Designer account. This will allow you full access to the site including voting, commenting, submitting designs and making purchases in the shop. Also, you will be automatically registered for a Designer account if you win one of 13 Dresses’ design challenges.

Can I change my registration type?

Yes! You can change your registration type at any time. Just send an email to cs@13dresses.com and tell us which type of account you would like to change to. You will be asked to provide any additional information needed for the type of account you’re requesting. Once the information is received, it will take approximately 3-5 business days to return an answer to you. Alternatively, you can also register for a new account and keep the original one. It’s up to you.

DESIGN & VOTING

How do I submit a design?Do I have to live in Germany to submit a design?I tried to enter a competition but my design wouldn't upload! What do I do?Do I keep the rights to my artwork?Can I submit more than one artwork per challenge?How can I promote my design?How many times can I vote?How do you choose the winning designs?How do I know if my design wins a challenge?What happens if my design is chosen as a winner?How am I paid if my design is chosen as one of the winners?

How do I submit a design?

First, you need to register for a free account. You can find the registration link at the top of this page. After joining 13 Dresses, go to “SUBMIT” page, where you'll find all the details regarding current and upcoming challenges. Make sure you've downloaded the submission package and followed all the rules and guidelines before submitting! You can find more info in our How-To guide.

Do I have to live in Germany to submit a design?

No! All contests are open worldwide. All you need to do is register for a free account and follow the submission guidelines.

I tried to enter a competition but my design wouldn't upload! What do I do?

It’s possible your file is the wrong file format or too big. It is also possible that the contest is closed and no longer accepting submissions. First, double check that your design is the correct file format and size – double check the requirements on the challenge submission page. Most files will be a max of 1MB and in JPEG, PNG or GIF format. If you think you have done everything correctly and it still doesn’t work. Send us a quick email at: design@13dresses.com and we’ll try to help you out.

Do I keep the rights to my artwork?

You keep full rights to your design when you submit to any contest. When submitting a design you must agree to allow 13 Dresses the right to display and use the design in related advertising campaigns in order to promote your design and the contest. If your design is selected as one of the winners, 13 Dresses earns the rights to print and sell your design on any product. However, we will get in touch with you and let you know if we plan on printing it on any product other than the one you submitted for. In case you would like to use your design for any other commercial purpose, just let us know - we make all decisions on a case-by-case basis! If your design is not selected as a winner within 120 days you may request the removal of your artwork from the archives section of the website by emailing us at design@13dresses.com.

Can I submit more than one artwork per challenge?

YES! We encourage you to submit as many artworks as you want. Just make sure you stick to the theme and color palette.

How can I promote my design?

Your individual design has social media share links on it for Facebook, Twitter, Pinterest and direct email. Of course, you can contact people however you want… just get it out there! The more you share and talk about your design in a variety of ways the more potential votes you will get!

How many times can I vote?

You can vote only one time for every design. You can change your vote at any time while the contest is running, but it’s still only counts as one vote. You can also vote for as many different entries as you like! We do not support using like4likes or autolikes - this is a fashion democracy, so we do get upset if anyone tries to rig the vote (and yes, we will notice if this happens!). If 13 Dresses suspects that any entry has breached this condition, we are entitled to disregard all votes for that entry.

How do you choose the winning designs?

Once an entry has been submitted, it is open to the entire 13 Dresses community for voting. Everyone who has registered for an account is eligible to vote. When the voting period ends, the designs with the highest number of votes are considered for production. We also check that the design fits closely to the criteria for the challenge and to the 13 Dresses aesthetic. Every design that is chosen has to be a great design, not just a popular one! If you didn’t win this time, don’t worry, we run regular design competitions so just try again.

How do I know if my design wins a challenge?

13 Dresses notifies winners of each challenge within 48 hours of its end. We will send you an email if your design is chosen for production and we will announce it publicly on the website and through our marketing channels after you have been notified. To ensure our emails don’t end up in your spam folder, make sure to add 13 Dresses to your preferred sender list.

What happens if my design is chosen as a winner?

First you will be informed that you’ve won and asked to send us some information so we can send you money for your designs. As soon as we have all the information we need, your prize money will be transferred to you within two weeks. Please be aware that we cannot send any prizes to designers until we have received all requested information.

How am I paid if my design is chosen as one of the winners?

You will be paid the one-time prize amount (depending on the contest) within 30 days of being informed of your design winning. Profit sharing from the sales of your design will be paid 30 days after the end of each quarter. We pay designers via bank transfer or PayPal. Please note that PayPal transaction fees, or any expedited check mailing fees will be the sole responsibility of the artist.

SUSTAINABILITY

How are your products sustainable?Are your products fair trade?Do you offer any vegan products?Are your products certified?Where can I find out more about your sustainable standards?

How are your products sustainable?

We ensure all our products are environmentally-friendly and ethically produced. 13 Dresses uses certified organic fabrics and toxin free printing processes. Fabrics are limited to organic cotton and silk that can be digitally printed with reactive dyes, minimizing water and chemical use and optimizing production processes. Over-production and waste are minimized through: made-to-order production, no mandatory minimum production amounts and zero-waste pattern cutting (where possible) in the design process. These sustainable options allow us the maximum versatility and range of styles and designs with only minimal limitations.

Currently all our products are sewn in a factory in India that has high social standards, fair wages, safe working conditions and rights to representation and organization. For more information on our sustainability standards please follow the “Sustainability” link at the top of the page under the “About” section.

Are your products fair trade?

Certification is expensive, so currently 13 Dresses does not have Fair Trade certification. However, we set our own sustainability standards, which follow Fair Trade standards and the ILO convention for fair and ethical working conditions. We are looking into certification in the future and will inform our customers of any future certifications. For more information on our sustainability standards please follow the “Sustainability” link at the top of the page under the “About” section.

Do you offer any vegan products?

All of our cotton products are vegan. We use organic cotton and non-violent (Ahimsa) organic silk exclusively in our products. Non-violent silk is different from conventional silk because the silk moth is released from it’s cocoon before the silk fiber is harvested. The moth is typically killed in it’s cocoon before harvesting in conventional silk production. However, the silk worm used in both types is the domesticated Bombyx Mori silkworm/moth, which means our silk is not strictly vegan.

Are your products certified?

Currently 13 Dresses products have no certifications, although we uphold our own strict sustainability criteria for environmental and ethical production standards. Certification is very expensive, but we will pursue certification in the future as 13 Dresses grows and we will inform our customers of any new developments. For more information on our sustainability standards please follow the “Sustainability” link at the top of the page under the “About” section.

Where can I find out more about your sustainable standards?

For more information on our sustainability standards please follow the “Sustainability” link at the top of the page under the “About” section.